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Level 2 Support Engineer

Are you a tech-savvy professional with a passion for problem-solving and a knack for excellent communication? We are seeking a skilled Level 2 Support Engineer to join our dynamic team. 

Consultation
The Position

Are you a tech-savvy professional with a passion for problem-solving and a knack for excellent communication? We are seeking a skilled Level 2 Support Engineer to join our dynamic team. As a Support Engineer, you will play a critical role in managing and maintaining client environments, providing top-notch support, and contributing to exciting IT projects. If you are driven, self-reliant, and eager to explore the latest technologies, this opportunity is for you!

Your Key Responsibilities Will Be: 

  • Management, ownership, and actioning of first and second level support requests, and alerts

  • Day-to-day management of client environments such as Active Directory, Azure AD, Microsoft 365, Microsoft Intune

  • Deployment and maintenance of Windows laptops and workstations

  • Assisting with projects, such as deploying Windows Server, Microsoft 365, and security solutions

The Skills You Possess Will Include:

  • Minimum of 3 years’ experience.

  • Demonstrated ability to independently troubleshoot and fault-find issues

  • Excellent communication skills, both written and verbal, and an ability to explain technical concepts to non-technical users

  • Demonstrated knowledge and experience of desktop environments comprising Windows 10/11, and Microsoft 365

  • Practical knowledge of deployments and management of Windows Server, Microsoft 365, and Azure AD

  • Practical knowledge of backup and disaster recovery solutions, such as restoring from backup, troubleshooting issues, and configuring backup solutions

  • Practical knowledge of troubleshooting and configuring networks, such as NAT, firewalls, VLANs, and WiFi

  • Practical knowledge of security solutions such as Multifactor Authentication, Antivirus/EDR, UTM

  • Practical knowledge of deploying software or configurations using management tools such as Microsoft Intune, or other RMM/software deployment products

  • Knowledge of virtualisation, such as Hyper-V or VMware

  • Exposure to Azure or AWS

  • Ability to generate and maintain documentation

  • Keen interest in technology and continuous learning

Desirable, but not essential

  • Azure Certifications – AZ-104

  • Microsoft 365 Certifications such as - MD-100, MD-101, MS-500

  • Experience in scripting languages such as PowerShell, Bash, or Python

Join our team of innovative problem solvers and work in a stimulating environment that fosters growth and career advancement. If you meet the requirements and are excited to take on new challenges, apply now!

 

An immediate start is available and all applications will be treated as strictly confidential.

Please note: Applicants must be currently living in Australia and have Citizenship or Permanent Residency with the ability to attend an interview in person or via video at short notice

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