We are seeking an experienced Level 2 Support Engineer with a strong technical background and proven experience delivering IT projects. This is a hands‑on, project‑focused role suited to someone who enjoys working across modern Microsoft environments, improving client systems, and owning technical outcomes.
This role is ideal for a high‑performing engineer who is confident troubleshooting complex issues, delivering projects end‑to‑end, and communicating professionally with clients.
What you’ll be doing
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Deliver IT projects across Microsoft 365, Windows Server, security, identity, and client environments
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Plan and execute Microsoft 365 deployments and migrations
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Deploy, upgrade, and remediate Windows Server environments
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Implement and maintain security solutions including MFA, EDR/AV, and backup platforms
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Manage and improve client environments including Active Directory, Azure AD, Microsoft 365, and Intune
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Own and resolve escalated Level 2 support issues
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Troubleshoot complex problems across endpoints, servers, cloud services, and networks
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Communicate clearly and professionally with clients during projects and escalations
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Maintain clear and accurate technical documentation
What we’re looking for
Essential experience and skills:
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Minimum 3 years’ experience in a Level 2 Support Engineer, Senior Service Desk, or similar role
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Strong ability to independently troubleshoot and resolve complex technical issues
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Hands‑on experience with:
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Windows 10 and Windows 11
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Microsoft 365 administration
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Active Directory and Azure AD
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Demonstrated experience delivering IT projects in addition to support work
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Solid working knowledge of:
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Windows Server deployment, upgrades, and management
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Backup and disaster recovery solutions (including restores and troubleshooting)
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Networking fundamentals (firewalls, NAT, VLANs, Wi‑Fi)
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Security technologies such as MFA, antivirus/EDR, and UTM solutions
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Device and application deployment using Microsoft Intune or similar tools
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Strong written and verbal communication skills
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Well organised, reliable, and able to manage multiple priorities across projects and escalations
Highly regarded:
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Experience with Hyper‑V and/or VMware
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Exposure to Azure and/or AWS environments
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Scripting experience (PowerShell, Bash, or Python)
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Microsoft certifications such as AZ‑104, MD‑100, MD‑101, or MS‑500
What we offer
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A project‑focused role with meaningful technical work
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Exposure to modern Microsoft, cloud, and security technologies
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A supportive team environment with opportunities for technical growth
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A client‑facing role where professionalism and quality work are genuinely valued
Eligibility
Applicants must:
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Be currently living in Perth, Western Australia
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Hold Australian Citizenship or Permanent Residency
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Be available to attend interviews in person or via video at short notice