Ask iManage - OIA's Enablement Program
The Ask iManage Launch Accelerator is a structured enablement engagement designed to help organisations deploy Ask iManage effectively and begin realising value quickly.
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While iManage provides foundational onboarding resources through Learning Hub content, webinars and documentation, most customers benefit from guided activation to ensure the technology is aligned with their knowledge environment, governance requirements and day-to-day workflows.
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OIA works alongside client stakeholders to assist with initial configuration alignment, practical usage guidance, contextual training and early use-case development. This approach accelerates adoption, reduces the risk of early disengagement and helps teams quickly understand how Ask iManage can support real work.
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The Launch Accelerator is delivered in three scalable engagement levels depending on the size of the organisation and desired level of support.
Launch Launch Accelerator – Service Levels
Foundation Launch (3 Days)
​A lightweight enablement engagement designed to ensure Ask iManage is configured correctly and that early users understand how to use it effectively within their document environment.
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Objectives
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Confirm Ask iManage is ready for practical use
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Provide guided introduction to the platform
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Enable early users to begin using Ask confidently
Key Activities
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Environment alignment
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Review Ask iManage configuration and licensing
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Validate document access and workspace scope
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Confirm security and ethical wall behaviour
Guided activation
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Demonstrate Ask iManage against real firm documents
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Identify initial practical use cases
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Walk through effective prompting techniques
Contextual training
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Short interactive user session
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Demonstrate real-world scenarios
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Provide usage guidance and best practices
Dedicated Support & Guidance
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Direct access to assigned OIA consult as needed
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Weekly user drop-in & feedback sessions
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3 x monthly value assessment & report
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Contextual training on request
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1 x final value assessment & wrap-up after 3rd month
Deliverables
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Ask iManage readiness checklist
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Initial use case suggestions
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Prompt examples and usage guidance
Outcome
Users are able to confidently begin using Ask iManage with real firm content.
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Guided Launch (5 Days)
Provides deeper enablement, use case definition and broader user adoption support.
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Objectives
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Activate Ask iManage across a defined user group
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Identify high-value use cases
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Build early adoption momentum
Key Activities
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Environment alignment
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Review configuration and document scope
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Confirm governance considerations
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Validate Ask behaviour across document sets
Guided activation
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Identify priority use cases for the firm
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Pilot Ask against relevant matters or document sets
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Develop example prompt patterns
Contextual training
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User training sessions
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Knowledge team enablement session
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Prompting and query techniques
Dedicated Support & Guidance
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Direct access to assigned OIA consult as needed
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Weekly user drop-in & feedback sessions
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3 x monthly value assessment & report
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Contextual training on request
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1 x final value assessment & wrap-up after 3rd month
Adoption support
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Advice on pilot rollout strategy
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Guidance on internal communication and expectations
Deliverables
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Ask iManage use case catalogue
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Example prompt library
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Pilot rollout plan
Outcome
A defined user cohort is actively using Ask iManage with meaningful use cases.
Strategic Launch (10 Days)
A comprehensive enablement engagement designed to embed Ask iManage into knowledge workflows and accelerate adoption across the organisation.
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Objectives
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Align Ask iManage with knowledge strategy
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Enable multiple user groups
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establish strong adoption foundations
Key Activities
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Environment alignment
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Detailed configuration and usage review
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Identify high-value document collections
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Validate governance considerations
Use case development
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Workshop with stakeholders to identify priority use cases
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Map Ask usage to key practice areas or business processes
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Validate outputs and refine prompting patterns
Guided activation
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Pilot Ask across multiple document scenarios
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Test multi-document analysis and comparison workflows
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Build reusable prompt examples
Contextual training
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Professional and knowledge team training
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Train-the-trainer enablement
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Best practice guidance for ongoing usage
Dedicated Support & Guidance
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Direct access to assigned OIA consult as needed
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Weekly user drop-in & feedback sessions
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3 x monthly value assessment & report
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Contextual training on request
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1 x final value assessment & wrap-up after 3rd month
Adoption planning
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Rollout strategy guidance
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Usage tracking and adoption recommendations
Deliverables
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Ask iManage use case framework
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Prompt library and usage examples
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Adoption and rollout recommendations
Outcome
Ask iManage becomes embedded in practical workflows and is positioned for broader organisational adoption.
Extended Enablement Services
Following the Launch Accelerator, organisations may engage OIA for extended enablement services to further expand the value of Ask iManage.
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Use Case Expansion
Identify additional high-value use cases across practice areas and business functions, extending Ask iManage usage into broader workflows.
Examples include:
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contract analysis
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due diligence reviews
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policy analysis
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knowledge reuse
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regulatory review
AI Knowledge Engineering
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Advanced support to optimise the firm's knowledge environment for AI usage.
Examples include:
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document classification strategy
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metadata and enrichment alignment
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prompt engineering frameworks
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knowledge collection curation
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integration with other AI tools or workflows