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IM Highlights January 2024

Updated: Apr 2

Perth iManage Breakfast Seminar

Our iManage Breakfast Seminar is now scheduled for March. Keep an eye out for registrations in the coming weeks. This event is tailored for business users, IT staff, consultants, and C-level representatives!


iManage News

The iManage Cloud team has commenced engagement with customers currently hosted in the Classic Cloud ( to start planning & preparing to transition to (CiM). CiM is iManage’s cloud native platform, rearchitected and hosted in Azure, opening up new capabilities and benefits to iManage Cloud customers.

You may have been contacted by either OIA or iManage directly, and as part of the process, both OIA and iManage will assist you in the transition process. Some information on the transition process can be found here.


iManage Cloud User Overage Charges

In order to accurately account for consumption of iManage Cloud resources, effective immediately, the following definition of “Billable User” is applied when calculating user overages:


All users that login to the iManage platform in any given month will count as a Billable User, and if the total number of Billable Users exceeds the number of licensed users in any given month, then the difference will be billed as an overage.

Please ensure that any user, who is not meant to use iManage, is not enabled in iManage and/or does not login to the platform, in order to avoid having them counted as a Billable User.

Learn more here.


Extension of Limited Support IDOL

In 2021, iManage announced the End of Life (EOL) for iManage Work Indexer powered by IDOL and iManage Records Manager (IRM) Indexer for IDOL was planned for December 2023. iManage is extending limited support for these products to December 31, 2024.

This extension provides additional time to complete a move to iManage Cloud or to adopt the RAVN-powered version of Indexer for on-premises implementations, while freeing resources to deliver the most impact for end users by migrating from DeskSite and FileSite to Work 10.

However, for on-premises customers who do not plan to move to iManage Cloud by the end of 2024, it is recommended to transition from IDOL to the RAVN Indexer as soon as possible to reduce risk and leverage the benefits of RAVN Indexer, including improved search accuracy by eliminating the need for stop words and optimization for iManage Security Policy Manager need-to-know security.

More information can be found here.


Recent End of Life (EOL)

Your OIA account manager will be in touch to discuss your legacy iManage solutions and a path forward with iManage Modernisation steps.

Action may be required for the above End of Life notices. Please follow the Support Announcements page for further steps required.

OIA will continue to provide level 1 support for FileSite & DeskSite to direct customers who are still on maintenance, where it is practical to do so and where the issue can be solved with training, administration, configuration or installation; and is not the result of a known defect or needs to be escalated to iManage for further assistance. Any third-party applications that rely on FileSite or DeskSite are assumed to be unsupported by the vendor and OIA will provide best efforts assistance with supporting these.


OIA YouTube Channel

Our iManage Tracker webinars are now available on YouTube!

Missed the live events or want to revist key insights, dive into the recordings:


Recent iManage Releases

For all iManage release announcements see here.


iManage Cloud Quarterly Service Updates & Maintenance

For all recent and upcoming Service Updates in the iManage Cloud see here.


Are you following these sections on the Help Centre?

We recommend customer’s follow (i.e. subscribe to) these sections in the iManage Help Centre to ensure they stay up-to-date with important updates published by iManage:

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